FAQ

At SYKES SALES LTD, we want your shopping experience to be smooth and worry-free. Here are answers to some of the most common questions our customers ask.

1. What types of bookshelves do you sell?

We offer a carefully curated range of designs, including eco-friendly MDF bookshelves, sleek metal bookcases, open-compartment shelving, marble shelves, and ladder-style bookcases. Each piece blends functionality, durability, and modern design.

2. Do you offer free shipping?

  • United Kingdom: Yes, shipping is completely free.

  • International: £15 flat rate. Orders above £200 qualify for free international shipping.

3. How long will my order take to arrive?

  • UK orders: 3–6 business days after dispatch.

  • International orders: 7–15 business days, depending on customs clearance and courier services.
    You will receive a tracking number once your order is shipped.

4. What is your return policy?

We offer a 30-day free return and exchange policy. Items must be unused, in their original packaging, and accompanied by proof of purchase. For more details, please see our Return & Refund Policy.

5. How do I start a return or exchange?

Simply email us at info@sykessalesltd.shop or call +44 1752 712065. Our team will provide step-by-step instructions and a prepaid return label (where applicable).

6. What if my order arrives damaged?

If your bookshelf arrives damaged or defective, please contact us within 7 days of delivery with photos. We will arrange a replacement at no additional cost.

7. Do you ship worldwide?

Yes, we ship globally. Please note that international customers are responsible for any customs duties, taxes, or additional charges imposed by their country.

8. Can I cancel or modify my order?

You may cancel or modify your order within 24 hours of purchase. After that, we may have already processed your order, but feel free to contact us, and we’ll do our best to assist.

9. How can I contact customer service?

  • Email: info@sykessalesltd.shop

  • Phone: +44 1752 712065

  • Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT)

10. Why choose SYKES SALES LTD?

Because we believe bookshelves are more than storage—they are the foundation of spaces where stories, creativity, and style live. Our designs are sustainable, modern, and crafted with care for both people and the planet.

✨ Didn’t find your answer? Contact our team—we’re always happy to help.